Contact us right away

if you need to add/remove items, cancel, or change the address. Once it's fulfilled and a tracking number is issued, none of these changes are possible due to our timed pickups

Adding or removing items

• Items can be added or removed only before fulfillment begins.
• Added items must be paid for promptly, or they'll ship separately with a new shipping charge.
• Removed items are refunded only if fulfillment hasn't started; otherwise, they follow our standard return process.

Cancellations

• Orders can be cancelled any time before fulfillment (typically the next business day; sooner for Express).
• After-hours requests are handled the next business day.
• Once a shipping confirmation with tracking is sent, the order can't be cancelled. We'll try to intercept it before carrier pickup, but can't guarantee it. This is especially hard with USPS, which often isn't scanned until it reaches a sorting facility.
• EU customers: our 30-day return policy satisfies the EU Right of Withdrawal. If an order can't be cancelled, you can return it unused at your expense, or request a return-to-sender via FedEx while it's still in transit. Please click here for more information.

Address changes

• Contact us immediately. Addresses can't be changed after fulfillment.
• If a package is delivered to the wrong address and returned to our warehouse, expect delays, especially for international shipments.
• With Re:do package protection, we'll reship a returned parcel automatically. Without it, you can pay to reship or request a product refund (shipping fees are non-refundable).

Orders with USPS and Fedex Home Delivery ship on average in 1-3 Days. 

Orders with Fedex 2Day and Overnight ship same day if placed before 2pm CT or the next business day.

Orders are only fulfilled during business hours, Monday–Friday from 9-5pm

Shipping timelines begin once an order is fulfilled, not when it's placed.

Additional processing time may apply during the Holidays and sitewide sales (Father's Day, Black Friday, & Cyber Monday).

CLICK HERE for Full Shipping Policy.

How to start return

US Returns must be started through our online RETURN PORTAL.

International Customers must arrange and pay for their own return shipping. We don't provide return labels or refund customs, duties, or taxes.

You have 30 calendar days from the date of purchase to return eligible items for a refund or exchange. 

Returned items must

• Be unused, with tags attached
• Be in original packaging
• Show no signs of wear
• Not have a shipping label placed directly on the item's own packaging (e.g. a shoetree box)

Signs of usage we look for

• Scratches on cigar accessories
• Wrinkles in ties or bowties
• Scuffs or dents on hangers
• Toe marks on insoles
• Unwrapped clothing or undergarments
• Unsealed shoe care products
• Stretched socks from trying on

CLICK HERE for Full Return Policy.